AEP Instructor Lynn Schulberg shares her viewpoint of what the phrase 911 Strong means to her, personally and in the emergency management community.
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We believe that emergency management training needs to be dynamic and interactive, to match the dynamic nature of the work we do. Moving forward, what we previously called "courses" will now be known as "workshops." This change reflects our commitment to providing a more dynamic, hands-on learning experience.
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Mindset is everything in developing in your staff an ability to constantly assess their preparedness for "big-ticket" calls, and continued training is a great way to maintain that mindset throughout the year.
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Our Active Attacker online course will be comprised of four 2-hour segments, which can be purchased individually or together in packages of any combination. This video is from the first segment, "Call-Taking Fundamentals", where the role of a call-taker in an active attacker scenario is covered. Stay tuned for more developments from the course!
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While not often known for their faithful renderings of real life events, how exactly do television shows and media stack up their actual counterparts? Join your host Erica as she discusses the accurate and not-so-accurate parts of the silver screen.
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In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about how floor dynamics in a 911 center can both add and subtract from its dispatcher's stress levels. Whether you're a seasoned veteran or a new member of the team, it is important to work together to make our careers as stress-free as possible.
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In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about the importance of using group activities, such as tabletop exercises, to reinforce the various policies and SOPs utilized by your center. By having your staff participate in these exercises, it gives them a chance to work through some often difficult scenarios in a casual environment, giving them the necessary reps for when those situations happen in real life. Practice makes perfect!
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As National Public Safety Telecommunicators Week dawns upon us, American Emergency Preparedness pauses to extend our deepest appreciation for the invaluable service you provide to our communities every single day.
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In this month's training blast, AEP Director of Education Ted Bourgeois talks about the benefit of daily training. Whether you train for five minutes or five hours, repetition is the key to developing habits and strategies for effective emergency management. At a minimum, a small amount of effort every day is all you need to stay up to date in your training.
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We're beyond excited to be presenting at this year's Navigator conference in National Harbor, Maryland! Come visit us at the American Emergency Preparedness booth in the exhibit hall, where we will be talking with valued members of our profession about our in-person classes, our ever-expanding Online Academy, and more!
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The LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
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Join AEP Director of Education Ted Bourgeois on Instagram on March 8th at 9pm Eastern Time (ET) for a free, informal question and answer livestream!
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This month's Training Blast praises the importance of quality control in your organization. Whether your employees are just out of training or preparing for retirement, quality control assures that every call is handled on an even playing field.
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This month's Training Blast gives a brief overview of an integral part of the CTO/trainee relationship - the First Discussion. This is aimed to get the CTO and the trainee on the same page for the start of training.
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