For this month’s training blast, we’re unearthing a video from early in our company’s history - AEP’s Director of Education Ted Bourgeois and AEP Instructor Coilin Jones talk about bullying between coworkers in 911 centers.
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In this month's Training Blast, AEP's Director of Technology Alex Chiasson expands on a previous Training Blast (July 2024) with several different ideas for staying healthy and active during the course of your shift at a 911 center.
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Even though some calls might sound immediately to us as a call-taker as a passerby misinterpreting a prank as a legitimate emergency, we need to remember that we need to take our callers at face value as we aren't experiencing the incident firsthand like they are. Asking questions and looking for clarification is a good way to get a clearer picture of what might be happening.
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In this month's training blast, AEP Director of Education Ted Bourgeois talks about some of the different things you can review to stay fresh as a fire dispatcher. From practicing PARs to checking run plans, a good working knowledge of the fire side of the room is a needed foundation and can supplant any issues that may you come across with your center's technology.
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As the heat and humidity increase, so do the occurrences of outside fires and brush fires of various sizes. Knowing your role in those incidents is paramount to facilitating a smooth incident from beginning to end, and having a good sense of the different geographical features at play can go a long way in shaping your preparedness.
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A chain is only as strong as its weakest link, so it is imperative for every dispatcher to be aware of their own physical health and maintain themselves inside and outside of the 911 center. From utilizing standing desks to performing "micro-exercises" throughout the course of your shift, every employee has the ability to be proactive in their own health, and, by extension, the health of their center.
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Mindset is everything in developing in your staff an ability to constantly assess their preparedness for "big-ticket" calls, and continued training is a great way to maintain that mindset throughout the year.
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In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about how floor dynamics in a 911 center can both add and subtract from its dispatcher's stress levels. Whether you're a seasoned veteran or a new member of the team, it is important to work together to make our careers as stress-free as possible.
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In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about the importance of using group activities, such as tabletop exercises, to reinforce the various policies and SOPs utilized by your center. By having your staff participate in these exercises, it gives them a chance to work through some often difficult scenarios in a casual environment, giving them the necessary reps for when those situations happen in real life. Practice makes perfect!
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In this month's training blast, AEP Director of Education Ted Bourgeois talks about the benefit of daily training. Whether you train for five minutes or five hours, repetition is the key to developing habits and strategies for effective emergency management. At a minimum, a small amount of effort every day is all you need to stay up to date in your training.
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This month's Training Blast praises the importance of quality control in your organization. Whether your employees are just out of training or preparing for retirement, quality control assures that every call is handled on an even playing field.
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This month's Training Blast gives a brief overview of an integral part of the CTO/trainee relationship - the First Discussion. This is aimed to get the CTO and the trainee on the same page for the start of training.
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