We’re excited to announce that we’ll be returning to the Navigator conference in 2025 from April 13th to the 17th in sunny Orlando, Florida! Visit us at the American Emergency Preparedness booth in the exhibit hall, where we will be talking with valued members of our profession about continued training, and how to continue working to create an open communication between everyone in our field.
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Operations Justin Prescott about how a person in a leadership position at an emergency telecommunications center should be expected to act, and the responsibilities they should be anticipating on a daily basis.
Read MoreAEP Director of Research Paul Bourgeois has teamed with the International Academies of Emergency Dispatch (IAED) for a new series in their Journal of Emergency Dispatch. In the series’ inaugural edition, Paul explores his most recent research study, titled “Knowledge and Training Regarding the Link Between Trauma and Health: A National Survey of Emergency Dispatchers.“
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Technology Alex Chiasson to talk about the differences between agencies with seperate calltakers and dispatchers and combined agencies, where employees can be calltakers or dispatchers depending on the shift. The trio discuss the pros and cons of both PSAP types, as well as discussing ProQA, the software and protocols used for processing emergency medical calls.
Read MoreNo matter what area of the public safety/emergency management umbrella you fall under, American Emergency Preparedness is proud to call you a colleague!
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Education Ted Bourgeois about stress in the 911 center. Citing examples and lessons from our workshop “Stress Reduction Strategies: The Hero’s Choice“, Ted talks about how unchecked stress can accumulate over time, and end up affecting your life and those around you, both inside the 911 center and in your personal life.
Read MoreWe are excited to announce that we’ll have a booth at next month’s Pennsylvania NENA conference in State College, PA! The conference will be from September 18th to the 20th at the The Penn Stater Hotel & Conference Center. Come say hi!
Read MoreOur consulting services can be tailored to meet the specific needs of your business or agency, ensuring you get the relevant information you need to get the most impact out of our services. Reach out to us at our consulting page and let’s work together to improve your agency.
Read MoreWe believe that emergency management training needs to be dynamic and interactive, to match the dynamic nature of the work we do. Moving forward, what we previously called "courses" will now be known as "workshops." This change reflects our commitment to providing a more dynamic, hands-on learning experience.
Read MoreOur Active Attacker online course will be comprised of four 2-hour segments, which can be purchased individually or together in packages of any combination. This video is from the first segment, "Call-Taking Fundamentals", where the role of a call-taker in an active attacker scenario is covered. Stay tuned for more developments from the course!
Read MoreAs National Public Safety Telecommunicators Week dawns upon us, American Emergency Preparedness pauses to extend our deepest appreciation for the invaluable service you provide to our communities every single day.
Read MoreWe're beyond excited to be presenting at this year's Navigator conference in National Harbor, Maryland! Come visit us at the American Emergency Preparedness booth in the exhibit hall, where we will be talking with valued members of our profession about our in-person classes, our ever-expanding Online Academy, and more!
Read MoreThe LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
Read MoreIntroducing new employees into the world of 911 is no easy task - let us help you ease that process and facilitate promise for the future of your PSAP!
Read MoreRead the study conducted concurrently with our flagship course “The Hero’s Choice”
Read MoreAmerican Emergency Preparedness is pleased to announce that our co-founder Ted Bourgeois has joined the Product Advisory Board for Corti, an exciting new tech company in the field of public health.
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