Posts in Videos
April 2025 Monthly Training Blast - Volume Normalization

Volume normalization is a feature in Spotify that automatically adjusts the volume of different songs to make them sound more consistent. The intention for this is to avoid jarring changes in volume when listening to songs in a playlist, When volume normalization is turned on, all songs are played at the same volume, regardless of how loud or soft they were originally recorded. But the setting has some major drawbacks, enough so that some would argue it does more harm than good and should be turned off as a default.

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October 2024 Monthly Training Blast - Handling Halloween Hoax Calls

Even though some calls might sound immediately to us as a call-taker as a passerby misinterpreting a prank as a legitimate emergency, we need to remember that we need to take our callers at face value as we aren't experiencing the incident firsthand like they are. Asking questions and looking for clarification is a good way to get a clearer picture of what might be happening.

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July Monthly Training Blast - Dispatcher Health Awareness

A chain is only as strong as its weakest link, so it is imperative for every dispatcher to be aware of their own physical health and maintain themselves inside and outside of the 911 center. From utilizing standing desks to performing "micro-exercises" throughout the course of your shift, every employee has the ability to be proactive in their own health, and, by extension, the health of their center.

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April 2024 Training Blast - Group Exercises

In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about the importance of using group activities, such as tabletop exercises, to reinforce the various policies and SOPs utilized by your center. By having your staff participate in these exercises, it gives them a chance to work through some often difficult scenarios in a casual environment, giving them the necessary reps for when those situations happen in real life. Practice makes perfect!

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