May 2024 Training Blast - 911 Center Dynamics and Stress

In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about how floor dynamics in a 911 center can both add and subtract from its dispatcher's stress levels. While joking around on the floor can offer a way for 911 dispatchers to release tension after stressful calls, we need to be aware of the toll that excessive negative energy can have on our coworkers. Whether you're a seasoned veteran or a new member of the team, it is important to work together to make our careers as stress-free as possible.

Watch the training blast below, and check out a playlist of all of our training blasts combined.