Mindset is everything in developing in your staff an ability to constantly assess their preparedness for "big-ticket" calls, and continued training is a great way to maintain that mindset throughout the year.
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In this month's Training Blast, AEP Director of Education Ted Bourgeois talks about how floor dynamics in a 911 center can both add and subtract from its dispatcher's stress levels. Whether you're a seasoned veteran or a new member of the team, it is important to work together to make our careers as stress-free as possible.
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In this month's training blast, AEP Director of Education Ted Bourgeois talks about the benefit of daily training. Whether you train for five minutes or five hours, repetition is the key to developing habits and strategies for effective emergency management. At a minimum, a small amount of effort every day is all you need to stay up to date in your training.
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This month's Training Blast praises the importance of quality control in your organization. Whether your employees are just out of training or preparing for retirement, quality control assures that every call is handled on an even playing field.
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This month's Training Blast gives a brief overview of an integral part of the CTO/trainee relationship - the First Discussion. This is aimed to get the CTO and the trainee on the same page for the start of training.
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