Bridging The Gap

Our flagship offering, “Bridging The Gap” is a series of four stand-alone courses combined into one workshop, and is designed to empower 911 professionals to achieve a more positive work environment. The courses can also be taken separately (view each individual course in the “8 hour courses“ section of our course list).

Communications Training Officer (CTO)
2-Day Update

An extension of our celebrated CTO Workshop - refine and affirm your skills in our 2-day CTO refresher course catered towards CTOs looking to maintain their certification.

Active Attacker

This well received class provides new skills for handling events that are considered "active shooter"/active assailant situations, regardless of the location.

The Art of Leadership

Leadership is a forgotten art. In a high speed 911 center knowing how to supervise your staff will lower stress levels, create confidence, and provide exemplary customer service for your constituents.

Building Your Liability Shield

Protect your center and your employees and limit your department’s exposure to legal liability with this course, designed in accordance with federal and state legislatures nationwide.

Complacency and Critical Thinking

Complacency can find its way into our industry for many reasons; this class ensures that your staff is prepared to take new lessons from the many types of incidents they encounter on a day to day basis.

CPR/AED - Basic Life Support

Effectively respond to respiratory and/or cardiac emergencies involving adult, child, and infant patients in accordance with AHA guidelines.

Crimes In-Progress:
Flipping The Switch

This course was built to help dispatch centers prepare for High-Risk events, and to share critical skills for call takers, dispatchers, and trainers for situations that pose a risk to responders and their communities.

Crisis Communications

How can we transition between being caregivers, information gatherers, and tactical response dispatchers? This course will give you strategies for success in crisis situations.

Customer Service

It all starts with a phone call; empower your dispatchers, call takers and records personnel to adopt a sincere and effective level of customer service for every caller.

Defeating Drama

If a 911 professional is distracted by a negative culture or a drama filled environment, it can be a risk to responders and the community in their care. This class gives your staff strategies for avoiding the ‘negativity beast’.

Defining the 9-1-1 Professional:
The First Three Minutes

911 Call-takers are the tip of the arrow in any emergency response. By representing an emergency situation clearly and accurately to responders, you can make a difference in an emergency situation.

Domestic & Family Violence

The 911 professional must always be prepared for domestic and family violence calls. This course prepares them to prioritize calls correctly and coordinate a safe response!

Fire Communications

This course addresses the ever-changing role of the fire service dispatcher, going through terminology and procedures using class-led discussions and hands-on exercises.

Tactical Dispatching

Communication is the most important aspect of emergency response, and 911 centers across America are the first line of communication in ninety-nine percent of all emergencies. By focusing on emergency triage, radio control, and critical thinking, we aim to set your dispatchers up to to succeed and perform at the highest level.

What If It Were Your Family?

How can we make simple but substantial changes in our wording, mindset and thought processes to drastically improve our level of service?

Private/Public Sector Training

Customize/Build Your Own Workshop