On the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Operations Justin Prescott about how a person in a leadership position at an emergency telecommunications center should be expected to act, and the responsibilities they should be anticipating on a daily basis.
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Technology Alex Chiasson to talk about the differences between agencies with seperate calltakers and dispatchers and combined agencies, where employees can be calltakers or dispatchers depending on the shift. The trio discuss the pros and cons of both PSAP types, as well as discussing ProQA, the software and protocols used for processing emergency medical calls.
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Education Ted Bourgeois about stress in the 911 center. Citing examples and lessons from our workshop “Stress Reduction Strategies: The Hero’s Choice“, Ted talks about how unchecked stress can accumulate over time, and end up affecting your life and those around you, both inside the 911 center and in your personal life.
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Operations Justin Prescott to talk about the dangers of complacency in our emergency management careers, as highlighted in our ongoing series of “Dispatcher’s Toolbox“ insights.
Read MoreWhile not often known for their faithful renderings of real life events, how exactly do television shows and media stack up their actual counterparts? Join your host Erica as she discusses the accurate and not-so-accurate parts of the silver screen.
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