October 2024 Monthly Training Blast - Handling Halloween Hoax Calls

In this month's training blast, AEP Director of Technology Alex Chiasson talks about some considerations to take into account when fielding calls related to Halloween pranks. Even though some calls might sound immediately to us as a call-taker as a passerby misinterpreting a prank as a legitimate emergency, we need to remember that we need to take our callers at face value as we aren't experiencing the incident firsthand like they are. Asking questions and looking for clarification is a good way to get a clearer picture of what might be happening, both for you and the caller.

Watch this month’s training blast below, and check out a playlist of all of our training blasts combined.