Stress Reduction Strategies: The Hero’s Choice
Strategies for Workplace Stress Reduction
for Emergency Dispatchers
911 call centers across the United States are staffed 24 hours a day, 365 days a year with police, fire, and emergency dispatchers. Long shifts, complex and demanding calls, a fast-paced environment, and working in an emotionally charged setting can cause work-related stress for emergency dispatchers.
According to the International Academies of Emergency Dispatch (IAED), certified dispatchers should continually seek to maintain and improve their professional knowledge, skills, and competence and should seek continuing education whenever available. Despite the importance of self-care among both novice and veteran emergency dispatchers, evidence suggests that dispatch supervisors and workplaces in general have done little to actively promote a culture of self-care among dispatchers. This workshop is a good first step.
Emergency dispatchers provide help to people in need, but how often do dispatchers take care of themselves when facing personal challenges and struggles?
In this time saving and cost-effective eight-hour training block, AEP will train your staff with the common-sense fundamentals to combating work related stress. Using our HERO’S CHOICE Model, you and your team will learn the basic fundamentals on how to manage the effects of workplace stress to support a healthier, more sustainable workforce. This model has been developed by line dispatchers and professional clinicians.
The overall goal of the program is to cultivate stress reduction techniques in order to help dispatchers sustain the personal and professional vitality necessary in order to fulfill their responsibility to the public.
Our topics will cover:
· The honest facts about dispatcher stress
· Your ethical responsibility to the public
· Strategies to increase resilience, confidence, self-efficacy, and courage
· The impact of organizational culture
· Research-based approaches to Self-care
American Emergency Preparedness strives to empower dispatchers with the necessary tools and psychological capital to cope with adverse work experiences and the stress involved in their important role. Learn from the research, our professional experience, and other dispatchers in this workshop to become a positive force in your organization. Be a HERO.
This eight-hour power block of instruction is the fourth part of our Bridging the Gap series:
Defining The 911 Professional: The First Three Minutes
Stress Reduction Strategies: The Hero’s Choice
The Art of Leadership
Tactical Dispatching
Workshop Length:
8 Hours
All AEP workshops meet the criteria for Public Safety Continued Education hours.
To host this workshop, or if you have any questions, e-mail booking@ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Eastern time.