LISTEN: Lifeline 911 Ep. 38 "Many Hats" Ft. AEP's Alex Chiasson
On the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Technology Alex Chiasson to talk about the differences between agencies with seperate calltakers and dispatchers and combined agencies, where employees can be calltakers or dispatchers depending on the shift. The trio discuss the pros and cons of both PSAP types, as well as discussing ProQA, the software and protocols used for processing emergency medical calls.
From the episode’s description:
In different agencies around the country emergency operators are tasked with various jobs. Some agencies have their workforce clearly demarcated between "call takers" (those who process the incoming 9-1-1 calls) and "dispatchers" (those who send those 9-1-1 calls out to field units). Some agencies have their telecommunicators do both. We have generally talked about agencies who have the split approach, but there are unique challenges and opportunities for those who work in centers where they both process and send on emergency calls. Joining us this week is one such operator, Alex Chiasson from the town of Waltham, Massachusetts, to discuss how that works.
Co-hosted by AEP instructor Erica Roberts, the podcast explores a wide range of topics related to emergency preparedness, including expert interviews, practical tips, and real-life stories. Whether you're a seasoned dispatcher or just started your emergency communications career, Lifeline 911 is here to provide valuable insights and guidance to help you navigate this job field. Lifeline’s hosts can be reached at LifeLine911Podcast@gmail.com.
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