LISTEN: Lifeline 911 Ep. 27: "Complacency: The Silent Killer" feat. AEP's Justin Prescott
On the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Operations Justin Prescott to talk about the dangers of complacency in our emergency management careers. As he writes in our ongoing series of “Dispatcher’s Toolbox“ insights, complacency is less of an active strategy and more of a passive state of mind that occurs over time. Other topics include the different stages of a 911 dispatcher’s career and the typical behavioral makeup of a 911 dispatcher.
From the episode description:
For those of us in the emergency communications profession, as in any profession, one of the most challenging obstacles to overcome is complacency; the feeling of confidence in oneself which lowers one's guard and causes unforced errors to occur. How can a 911 call taker or dispatcher overcome such an issue, especially when given the stakes of our profession are literally life or death? Join your host Erica this week as she discusses what complacency is and how it can be overcome. Special guest this week is Justin Prescott, the director of operations for Ameri-Prep (AEP) to help unravel this complicated issue.
Co-hosted by AEP instructor Erica Roberts, the podcast explores a wide range of topics related to emergency preparedness, including expert interviews, practical tips, and real-life stories. Whether you're a seasoned dispatcher or just started your emergency communications career, Lifeline 911 is here to provide valuable insights and guidance to help you navigate this job field.
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