Bridging The Gap
Our flagship offering, Bridging The Gap is a series of four stand-alone workshop combined into one multi-day experience, and is designed to empower 911 professionals to achieve a more positive work environment. While the courses function as a two or four-day workshop, they can also be taken separately (view each individual course in the “8 hour workshops“ section of our workshop list). Call 401-344-0054 or email booking@ameri-prep.com for additional information, scheduling and full series pricing.
This Series Includes:
Defining the 9-1-1 Professional: The First Three Minutes
911 Call-takers are the tip of the arrow in any emergency response. By representing an emergency situation clearly and accurately to responders, you can make a difference in an emergency situation.
Stress Reduction Strategies: The Hero’s Choice
Emergency dispatchers provide help to people in need, but how often do dispatchers take care of themselves when facing personal challenges and struggles?
The Art of Leadership
Leadership is a forgotten art. In a high speed 911 center knowing how to supervise your staff will lower stress levels, create confidence, and provide exemplary customer service for your constituents.
Tactical Dispatching 101
Communication is the most important aspect of emergency response, and 911 centers across America are the first line of communication in ninety-nine percent of all emergencies. By focusing on emergency triage, radio control, and critical thinking, we aim to set your dispatchers up to to succeed and perform at the highest level.