Supervisor Bootcamp:
Motivate, Engage & Strengthen

Are all members of your organization in supervisory roles acting with consistent leadership standards? The focus of this two day workshop is to define the roles and responsibilities of leadership in the 911 industry by building on the basics and fundamentals of being a supervisor in today’s communication centers. By helping ensure that all supervisors in your organization are leading with the same goals in mind, this workshop will help your staff develop the best practices and industry standards that can move your center forward in a positive way. 

Is every member of your staff prepared to be put into a supervisory role in your organization? There are many examples of junior staff being thrown into leadership and supervisory roles without any training or direction, typically due to a variety of staffing issues related to the “always-open” nature of the job. With this in mind, this workshop is geared towards both members in activating supervisory roles as well as employees that could be in that position in an “out-of-grade” capacity.

The employees in supervisory roles are often the face of your organization, and this workshop will put emphasis on everyday leadership skills that are equally as important as the more indirect knowledge base of theories of how to lead effectively. This specific class was built to move leadership in a new direction, with a basis of honesty and clarity. 

Topics include:

  • The transition from line staff to supervisor

  • Leadership fundamentals

  • Liability issues for the supervisors

  • Managing strong personalities

  • Setting core values and mission statements

  • Motivating the new and long-term employees

  • Evaluations

  • Problem resolution

  • How to write professionally

  • Remediation

  • Performance Improvement Plans (PIP)

  • Quality Control

  • Training, Recruiting, and staff retention

Our instructors have over 40 years’ experience in the 911 and emergency management industry, and will engage your staff using mixed-media examples that will help them build the everyday skills needed to supervise effectively.

Following a class-wide verbal assessment by the instructor for the session attendees, certificates will be provided commemorating the successful completion of the session.

In addition to enrolling, options are available for you to host this class for your agency or your region. This workshop can be combined with other workshops to build a multi-day workshop to satisfy all your training needs.

All AEP workshops meet the criteria for Public Safety Continued Education hours.

To host this workshop, or if you have any questions, e-mail booking@ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Eastern time.