Training Testimonial

Carolyn Lewis - Beaumont Texas 911

As a 911 dispatcher, the ability to promptly and effectively process an emergency call is vital. Proper training equips dispatchers with the skills necessary to navigate high-stress situations with clarity and professionalism. Speaking on the quality of training provided by American Emergency Preparedness (AEP), I can attest that their programs substantially meet and exceed the fundamental requirements for a dispatcher.

AEP's training curriculum is meticulously designed to cover a comprehensive array of scenarios dispatchers may encounter. The emphasis on developing robust communication skills is evident throughout the course. Through hands-on exercises and simulations, dispatchers are trained to listen actively, ask precise questions, and convey information succinctly and calmly, regardless of the call's intensity.

Moreover, the training places a strong emphasis on building rapport with callers. In emergencies, a dispatcher may be the first and only contact for individuals in distress, thus making the ability to establish immediate trust and connection crucial. AEP trainers are adept at teaching the subtle art of empathy and supportiveness, ensuring that callers feel heard and aided during critical moments.

It’s also worth noting that AEP’s trainers are usually seasoned experts with real-world emergency response experience. This expertise is invaluable as they impart not only theoretical knowledge but also share wisdom from their own experiences in the field, which can help prepare dispatchers for the unexpected challenges of the job.

AEP's continuous commitment to up-to-date training methodologies means their program is consistently aligned with the latest industry standards and technological advancements in emergency management. This ensures that dispatchers are not only well-versed in current protocols but are also prepared for the integration of new systems and processes that may emerge.

In summary, the training provided by American Emergency Preparedness is comprehensive, practical, and delivered by experienced professionals. It emphasizes crucial aspects of emergency call processing, communication excellence, and rapport building—skills essential for any competent 911 Dispatcher.

Romina and Ted are the best!

- Carolyn Lewis - Beaumont Texas 911

Jonathon Lively - Beltrami County

Ted, the way you approach teaching and training is fantastic! It's a breath of fresh air, especially for emergency telecommunications. Our agency is already looking forward to more in-depth trainings from AEP. Specifically, I think you balance the time you spend on lecturing, group work, individual assignments, and video resources extremely well. I was always engaged and my confidence to train others was ticking upward, consistently. Thank you for the program you've built, you're doing this industry a real service that will change lives for the better.

Thank you, Ted. I truly took a lot away from your 3-day course and I'm excited to put something new into action. I believe there are many new things we can implement that will improve our center as a whole.