Tactical Dispatching 101

Communication is the most important part of emergency response; we want to put your dispatchers in a place to succeed and perform at the highest level. 911 centers across America are the first line of communication in ninety-nine percent of all emergencies. The Police and Fire dispatchers start the response process, and the level of triage performance dictates the response that follows. At American Emergency Preparedness, we refer to this performance as Tactical Dispatching. The use of Tactical Dispatching should be an everyday thing for dispatchers around the country, and proper training for this skill can ensure that your employees are fully equipped to make a difference.

At American Emergency Preparedness we specialize in this focused communication training. Topics covered in this training block include:
- Triaging an emergency
- Initial dispatch
- Radio control
- How to use your radio tools
- How to use less verbiage to say more
- Critical thinking
- How your voice & inflection can de-escalate or even escalate a call

Additionally, we will discuss the intricacies of everyday emergency communications, off-scene triage during an active shooter scenario, and the dispatcher’s responsibilities in regards to officer safety.

We want to put your dispatchers in a position to provide the best possible environment for all responding field personnel.

This eight-hour power block of instruction is the fourth part of our Bridging the Gap series:
The First Three Minutes
The Hero’s Choice
The Art of Leadership
Tactical Dispatching 101

Class Length:

8 Hours

Contact us to confirm this course can be used for continuing education credit at your PSAP.

To enroll in this course, or if you have any questions, e-mail booking@ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Pacific time.