The Art of Leadership

Leadership is a forgotten art. At American Emergency Preparedness, we know that a good leader has the ability to make the greatest possible impact on your center. We know that if a supervisor does not put their staff in a position to succeed, that supervisor will set themselves up for failure. Our program will make an instant impact in your center and give you the tools you need to manage your staff effectively. With the proper mindset towards employee supervision, you will make a difference in your center.

This eight-hour power block will cover:

• Defining supervision

• Empowering your employees

• How to define employee roles

• How to manage a younger staff

• Honest and constructive quality control

• How to discipline an employee

• How to conduct an honest review

In a high speed 911 center, knowing how to supervise your staff will lower stress levels, create confidence, and provide exemplary customer service for your constituents.

Put simply, a well-run center can save lives.

This eight-hour power block of instruction is the third part of our Bridging the Gap series:
The First Three Minutes
The Hero’s Choice
The Art of Leadership
Tactical Dispatching 101

Class Length:

8 Hours

Contact us to confirm this course can be used for continuing education credit at your PSAP.

To enroll in this course, or if you have any questions, e-mail booking@ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Pacific time.