Defeating Drama
Creating a 911 center that utilizes optimal performance
We all know that drama and bullying can have negative effects on your mood and attitude. Unfortunately, that negativity can end up affecting your workplace performance, especially if that drama is occurring at your place of work. If a 911 professional is distracted by a negative culture or a drama filled environment, it can be a risk to responders and the community in their care. Studies have shown that workplace negativity has a long-lasting effect on employee satisfaction, engagement, performance, and staff retention.
This 1-day, 8 hour course will focus on how to confront workplace drama, bullying, and negativity in a productive way that empowers your staff to work through the issues that caused the drama in the first place. Once we have lessened or eliminated those distractions, we will demonstrate to students that they have the ability to lose the shadow that is cast by negativity and replace it with peak performance.
Topics included:
Tools for defeating drama, bullying, and negativity
What a "workplace infection" is.
Supervisor responsibility and roles in a negative work environment
Changing a negative culture and staying positive
The many benefits of making the ‘Choice to Change’
How peak performance improves workplace satisfaction and creates a climate for improved productivity and safety
Negativity, drama, and bullying all have their own specific traits, and we cover them all in-depth. Workplace drama has many victims, including trainees, trainers, and longtime staff members. We will showcase great examples of the benefits of creating a better work environment as well as the benefits to each student on how not to feed the negativity beast.
The class focuses on useful ideas on how to stay on the path of change both personally and professionally. We illustrate how to recognize and fight any negativity that you are tempted to bring into the workplace. Throughout the class, we remind students to be mindful of their behavior and how it can infect a workgroup or the entire dispatch center.
One of our most popular offerings, this class is fun, challenging, and informative. We will help to transform the bully or drama king/queen while also empowering potential victims within your workplace. We also provide tools for leads, supervisors, and managers on how to quell the drama and encourage and maintain peak performance.
In addition to enrolling, options are available for you to host this class for your agency or your region. This course can be combined with other courses to build a multi-day workshop to satisfy all your training needs.
Class Length:
8 Hours
Contact us to confirm this course can be used for continuing education credit at your PSAP.
To enroll in this course, or if you have any questions, e-mail Romina@Ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Pacific time.