Erica Roberts

In-Person Instructor

erica@ameri-prep.com

Erica Roberts was born in Shreveport Louisiana, and moved to Austin, Texas, when she was nine years old and has called Austin her home for most of her life. Hook’em Horns!!! 

She was hired as a 911 dispatcher for the Austin Police Department in 2001; she became a certified training operator (CTO) within the first couple of years, and has trained ever since. With becoming a CTO, she found a passion for teaching, helping to grow other telecommunicators and shape their careers in her own way. 

Erica was promoted several times before relocating to Denver, Colorado in 2007. In Denver, she was a 911 operator, and became a CTO as soon as she was eligible. While in Denver, she had the pleasure of working as they hosted the 2008 Democratic Convention.

She was also a part of the pilot program that changed the way Denver 911 took calls, using Pro-QA to triage medical calls instead of transferring them to EMS.

Erica returned to Austin in 2013 as a dispatcher, and again became a CTO as soon as she was eligible. Now, as an active supervisor, she continues to work radio channels and take calls, and tries to never miss a chance to coach and teach. She also heads up the center’s “Welcome Wagon” and the “Community Outreach Team” that educates the public on 911 operations.