While not often known for their faithful renderings of real life events, how exactly do television shows and media stack up their actual counterparts? Join your host Erica as she discusses the accurate and not-so-accurate parts of the silver screen.
Read MoreIn this month's Training Blast, AEP Director of Education Ted Bourgeois talks about how floor dynamics in a 911 center can both add and subtract from its dispatcher's stress levels. Whether you're a seasoned veteran or a new member of the team, it is important to work together to make our careers as stress-free as possible.
Read MoreIn this month's Training Blast, AEP Director of Education Ted Bourgeois talks about the importance of using group activities, such as tabletop exercises, to reinforce the various policies and SOPs utilized by your center. By having your staff participate in these exercises, it gives them a chance to work through some often difficult scenarios in a casual environment, giving them the necessary reps for when those situations happen in real life. Practice makes perfect!
Read MoreAs National Public Safety Telecommunicators Week dawns upon us, American Emergency Preparedness pauses to extend our deepest appreciation for the invaluable service you provide to our communities every single day.
Read MoreIn this month's training blast, AEP Director of Education Ted Bourgeois talks about the benefit of daily training. Whether you train for five minutes or five hours, repetition is the key to developing habits and strategies for effective emergency management. At a minimum, a small amount of effort every day is all you need to stay up to date in your training.
Read MoreWe're beyond excited to be presenting at this year's Navigator conference in National Harbor, Maryland! Come visit us at the American Emergency Preparedness booth in the exhibit hall, where we will be talking with valued members of our profession about our in-person classes, our ever-expanding Online Academy, and more!
Read MoreThe LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
Read MoreJoin AEP Director of Education Ted Bourgeois on Instagram on March 8th at 9pm Eastern Time (ET) for a free, informal question and answer livestream!
Read MoreThis month's Training Blast praises the importance of quality control in your organization. Whether your employees are just out of training or preparing for retirement, quality control assures that every call is handled on an even playing field.
Read MoreThis month's Training Blast gives a brief overview of an integral part of the CTO/trainee relationship - the First Discussion. This is aimed to get the CTO and the trainee on the same page for the start of training.
Read MoreThe environment depicted in the article is one that is surely common in many other parts of the country, as PSAPs are finding it harder and harder to hire and retain employees.
Read MoreThe research Paul has done that is referenced in the interview is a primary source of information for a selection of our courses, specifically our flagship Bridging The Gap series.
Read More
