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On this week’s episode of Lifeline 911, Erica, Gary, and AEP Director of Education Ted Bourgeois begin to discuss the need for engaging virtual training and detail the upcoming virtual Communications Training Officer (CTO) Workshop on November 3-5th.
In this month’s training blast, AEP Director of Technology Alex Chiasson talks about the other kind of volume normalization: how the tone of your voice can greatly impact the clarity and effectiveness of communication.
Last week,, the United States Senate passed S.725, also known as The Enhancing First Response Act. We explain this important legislation and the next steps in it’s journey to become law.